Privacy policy

Balwyn Watches Pty Ltd (ABN 38 698 409 531), trading as Balwyn Watches (“Balwyn Watches”, “we”, “us” or “our”), respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, purchase from us, visit our store, contact us, create an account, consign an item, sell an item to us, subscribe to marketing, or otherwise deal with us.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those laws. We may also voluntarily follow the standards reflected in those laws where they do not strictly apply.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

2. Personal information we may collect

Depending on how you interact with us, we may collect:

1. Identity information, including your name, date of birth, signature and, for high-value or higher-risk transactions, information contained in government-issued identification.
2. Contact information, including your email address, telephone number, billing address, delivery address and other contact details.
3. Transaction information, including products viewed, purchased, returned, consigned or offered for sale, order history, payment status, invoices, delivery details and communications relating to a transaction.
4. Payment information, including payment method, billing details, transaction identifiers and limited card-related information made available to us by payment providers. We generally do not directly store complete payment-card numbers.
5. Verification and fraud-prevention information, including identity-verification results, proof of address, payment confirmation, source-of-funds information where reasonably required, device and risk signals, and records of suspected or confirmed fraud.
6. Consignment and seller information, including proof of ownership, provenance, purchase receipts, service records, authenticity information, photographs, item condition, bank-payment details and information required to assess, list, insure, return or purchase an item.
7. Account information, including username, encrypted password, account preferences, wish lists and saved details.
8. Communications, including emails, messages, enquiries, reviews, feedback, telephone call notes, social-media communications and customer-service records.
9. Technical and usage information, including IP address, browser type, device identifiers, operating system, referring pages, pages viewed, time spent on pages, shopping activity, cookie identifiers and approximate location derived from technical information.
10. Marketing preferences, including your subscriptions, consent choices, interests and responses to promotions.
11. In-store security information, which may include CCTV footage where cameras are used at our premises.

3. How we collect personal information

We may collect personal information:

1. directly from you when you provide it to us;
2. when you purchase, return, consign or sell an item;
3. when you create or use a customer account;
4. when you contact us by email, telephone, social media or in person;
5. automatically through cookies and similar technologies;
6. from Shopify, payment processors, delivery providers, fraud-prevention providers, identity-verification providers and other service providers;
7. from publicly available sources where reasonably necessary to verify ownership, authenticity, identity or transaction risk; and
8. from another person authorised to deal with us on your behalf.

4. If you do not provide personal information

You may choose not to provide personal information. However, we may then be unable to process an order, deliver a product, verify a high-value transaction, establish ownership of a consigned item, make an outright purchase offer, respond to an enquiry or provide another requested service.

5. How we use personal information

We may use personal information to:

1. process and fulfil orders, payments, deliveries, returns and refunds;
2. provide customer service and respond to enquiries;
3. create, administer and secure customer accounts;
4. verify identity, payment authority, delivery details and transaction legitimacy;
5. prevent, detect and investigate fraud, theft and unlawful activity;
6. assess, authenticate, value, list, market, insure, return or purchase consigned and seller-supplied items;
7. maintain transaction, tax, accounting and business records;
8. operate, maintain, secure and improve our website and services;
9. personalise your website and shopping experience;
10. analyse website traffic, customer behaviour, product performance and marketing effectiveness;
11. send service communications, such as order, delivery, account and security updates;
12. send marketing communications where permitted and manage your marketing preferences;
13. comply with legal, regulatory, insurance and dispute-resolution obligations;
14. establish, exercise or defend legal claims; and
15. undertake other activities with your consent or as otherwise permitted by law.

6. Identity verification for high-value transactions

We may require additional identity and payment verification for high-value, unusual or higher-risk transactions. This may involve asking for photo identification, proof of address, confirmation of payment details, a telephone or video call, or other information reasonably necessary to confirm identity and payment authority.

We aim to collect only the information reasonably necessary for the verification. You should not send identification documents through an unsecured channel unless we specifically instruct you to do so.

7. Disclosure of personal information

We may disclose personal information to service providers and other recipients where reasonably necessary to operate our business, including:

1. Shopify and providers that host or support our online store;
2. payment processors, banks and financial institutions;
3. identity-verification, fraud-detection and cybersecurity providers;
4. delivery, courier, logistics, customs and insurance providers;
5. email, messaging, customer-support and marketing providers;
6. website analytics, advertising and social-media platforms;
7. authentication specialists, watchmakers, repairers, valuers, photographers and other professionals involved in our services;
8. accountants, auditors, lawyers, insurers and professional advisers;
9. law-enforcement bodies, regulators, courts, tribunals and government authorities where required or permitted by law;
10. a purchaser, investor or adviser involved in a proposed or completed sale, merger, restructuring or transfer of our business or assets; and
11. another person where you direct or authorise us to disclose it.

We do not sell personal information as a standalone commercial product.

8. Shopify and third-party services

Our online store is hosted on Shopify. Shopify and other service providers may process personal information on our behalf or under their own privacy policies. Their handling of personal information may also be governed by their terms and privacy policies.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and you should review their privacy policies before providing personal information.

9. Cookies, analytics and similar technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to:

1. operate essential website and checkout functions;
2. remember your preferences and shopping cart;
3. keep the website secure and detect fraud;
4. understand how visitors use the website;
5. measure website and marketing performance; and
6. deliver or measure personalised advertising where permitted.

You may be able to manage cookies through your browser or through a cookie consent tool made available on our website. Disabling certain cookies may affect website functionality.

10. Direct marketing

Where permitted by law, we may use your contact details to send you news, product updates, event information, promotions and other marketing communications that may be relevant to you.

You can opt out at any time by using the unsubscribe link in a marketing email or by contacting us at info@balwynwatches.com.au. We may still send non-marketing communications necessary to administer your account, order or transaction.

11. Overseas disclosure and storage

Some of our technology, payment, cloud, analytics, communications, logistics and professional-service providers may store or process personal information outside Australia.

The countries involved may vary according to the providers we use and their infrastructure. They may include the United States, Canada, the United Kingdom, countries in the European Economic Area, New Zealand and countries in the Asia-Pacific region.

Where applicable, we take reasonable steps required by law in connection with overseas disclosure. However, overseas recipients may be subject to different privacy and data-protection laws.

12. Security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, password protection, encryption where appropriate, secure payment providers, staff controls, system monitoring and secure disposal practices.

No internet transmission or storage system is completely secure. You are responsible for keeping account credentials confidential and notifying us promptly if you suspect unauthorised account use.

13. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to complete transactions, provide services, maintain business and tax records, resolve disputes, prevent fraud and meet legal obligations.

When personal information is no longer reasonably required, we will take reasonable steps to destroy it or de-identify it, unless retention is required or permitted by law.

14. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, email info@balwynwatches.com.au. We may need to verify your identity before responding. We may refuse or limit access where permitted by law and, where required, will explain the reason.

15. Children

Our products and services are intended for adults. We do not knowingly enter into purchase, consignment or sale agreements with persons under 18. If you believe a child has provided personal information to us without appropriate authority, please contact us.

16. Sensitive information

We do not generally seek to collect sensitive information. Where sensitive information is reasonably necessary for our functions, we will collect and handle it with consent or as otherwise permitted by law.

17. Privacy complaints

You may contact us if you have a privacy question or complaint. Please provide enough information for us to understand and investigate the issue.

We will acknowledge and respond to complaints within a reasonable period. If you are not satisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, service providers or legal obligations. The updated version will be published on our website, and the date below will be revised.

19. Contact us

Balwyn Watches Pty Ltd
ABN 38 698 409 531
Level 2, 272 Whitehorse Road
Balwyn VIC 3103
Email: info@balwynwatches.com.au

Last updated: 22 July 2026